Paper instructions:

Read the attached file and then respond to the following questions:

What should Kelly do? Should she call CLAIR, or discuss this further with Mr. Higashi?

What is this dispute about for Kelly? For Mr. Higashi? In these types of conflicts is a compromise possible?

What are the tangible factors in this situation? What are the intangible factors in the negotiation? Is saving face more important to Kelly or Mr. Higashi? Why? Which are more important, the tangible or intangible factors? Is this true for both Kelly and Mr. Higashi?