1. What is a Pareto chart? What are some of the uses for Pareto charts? Provide an example of where you might use a Pareto chart to communicate quality findings to your department. (Objective 4.1)
2. Describe the origins and use of cause-and-effect diagrams. Provide an example of when you might use a cause-and-effect diagram to positively impact quality. (Objective 4.1)
3. Identify some critical purposes for using flowcharts to communicate quality improvements . (Objective 4.1)

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1. Explain the roles of information and of creativity in decision making. (Objective 4.3)
2. Read and complete Discussion Assignment 16-2 at the end of chapter 16. Submit your answers to questions 1 through 5 as part of your written assignment. (Objective 4.2)
3. Read and complete the Critical Thinking Activity found at the end of chapter 16 (page 421-422). (Objective 4

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