Question:

Training Design and Methods

When you have completed your exam and reviewed your answers, click Submit Exam. Answers will not be recorded until you

hit Submit Exam. If you need to exit before completing the exam, click Cancel Exam.

Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page

break, so be sure that you have seen the entire question and all the answers before choosing an answer.

1. Which of the following statements is an example of a transfer of training objectives?

A. The students will effectively decrease the average number of defects per hour from 15 to 8.

B. The students will find the training to be an efficient and effective use of their time.

C. The company will reduce its costs by $400,000 per year due to a decrease in manufacturing defects.

D. The student will be able to correctly identify the appropriate number of widgets to use during a timed test to be given at the

conclusion of the training.

2. Which of the following training supplements is considered dynamic media?

A. A policies and procedures manual

B. An overhead projection

C. A video

D. A handout

3. Which type of training objective describes the desired attitudinal and subjective evaluations of training by

the trainee?

A. Transfer of training objectives

B. Learning objectives

C. Trainee reaction objectives

D. Organizational outcome objectives

4. As part of her training in relapse prevention, Monica makes a list of situations in which she’s likely to slip

back into old behavior. What coping strategy is she using?

A. Monitor a target skill

B. Identify high-risk situations

C. Identify organizational support for skill retention

D. Understand the relapse process

5. The following statement is a partial learning objective: “Using a table saw, the trainee will cut a board.”

Which part of the objective is missing?

A. Desired outcome

B. Standard

C. Condition

D. Attitude

6. Mindy is a trainer who must facilitate part of a new-hire orientation. Her job is to deliver basic

information on rules and regulations, benefits, compensation, and safety to groups of 20-40 new hires.

What method would be most effective for Mindy’s situation?

A. Straight lecture

B. Equipment simulators

C. Case studies

D. In-basket technique

7. Drawing from the SLT model of learning, Jose talks with trainees about the relevance of the training to

their job performance and the value the training will be for them. Which step of the training process is he

addressing?

A. Provide guidance for learning

B. Gain attention

C. Activate motivation to learn

D. Stimulate recall of prior relevant knowledge

8. After the training is complete, the student will be able to use a tape measure to determine the length of a

test board within 1/16 of an inch. This statement is an example of which type of training objective?

A. Trainee reaction objectives

B. Transfer of training objectives

C. Organizational outcome objectives

D. Learning objectives

9. An example of a cognitive method of training is asking trainees to

A. memorize a product knowledge manual.

B. work in groups to examine a case study that focuses on conflict resolution skills.

C. practice their selling skills on each other.

D. rehearse their 30-second sales pitch in front of a mirror.

10. Jeff is a trainer who is facilitating a course on dealing with difficult employees. Jeff asks the trainees to

imagine a conversation between a disgruntled employee and an employer, and to write down how they

would behave in the scenario. Which stage of retention does this exercise exemplify?

A. Cognitive organization

B. Activation of memory

C. Symbolic coding

D. Symbolic rehearsal

11. Which of the following scenarios illustrates positive transfer?

A. After employees attend training, there are no changes in the number of defects that occur.

B. After employees attend training, they’re less efficient at their work and cause more defects.

C. The employees decrease defects without attending training.

D. After employees attend training, they’re more efficient at their work and cause fewer defects.

12. Michael is learning how to program a spreadsheet through a training system he accesses through his

computer. The program allows him to write programming code into the spreadsheet application and gives

him immediate feedback as to its effectiveness. What type of computer-based training method is this

computer program an example of?

A. Intelligent tutoring system

B. Programmed instruction

C. Simulation

D. Virtual reality

13. As a trainer, Andrea shows a video to a group of workers and then asks questions about the video.

What technique is she using to facilitate encoding the information from the video?

A. Symbolic rehearsal

B. Activation of memory

C. Guided discovery

D. Behavioral reproduction

14. A trainer directly asks a trainee, “What is the maximum amount of torque that can be applied to a pedal

bolt?” What type of question is this trainer using?

A. Relay

B. Closed-ended

C. Open-ended

D. Reverse

15. Peter leads a group of customer service trainees in a role-playing exercise that involves dealing with an

extremely irate customer. After the exercise, he asks the group what they learned from the exercise. Which

type of question is he asking?

A. Direct

B. Relay

C. Open-ended

D. Reverse

16. Before he became a plumber, Ken had to attend two years of trade school followed by two years of the

on-the-job training. The on-the-job training Ken completed can be described as

A. apprenticeship training.

B. job instruction technique.

C. mentoring.

D. coaching.

17. After a 20-minute interactive lecture on basic selling skills, the trainer asks two of the participants to

simulate an interaction between a salesperson and a customer. This training exercise is an example of a

_______ role-play.

A. structured

B. role rotation

C. single

End of exam

D. multiple

18. Which of the following computer-based training systems is able to provide some of the primary

characteristics of a human tutor?

A. IM

B. Virtual reality

C. ITS

D. Simulations

19. A component of a good objective statement includes

A. encouragement.

B. conditions.

C. attitude.

D. generalizations.

20. If a medical student wants to practice performing a particular surgery but can’t practice on live subjects,

which would be the most effective approach for computer-based training?

A. Intelligent computer-assisted instruction

B. Virtual reality

C. Intelligent tutoring system

D. Programmed instruction

Need assistance with this?