company and upper management has asked you to create a new employee

customer service training class for all new employees.

Write a six to seven (6-7) pages paper in which you:

1.    Justify the use of a needs assessment of your company’s proposed

employee customer service training, stressing five (5) ways in which

such an assessment would expose any existing performance

deficiencies.

2.    Develop a customer service training implementation plan and determine

the method of training (i.e., presentation, discussion, case study,

discovery, role play, simulation, modeling, or on-the-job training).

3.    Justify why you selected the training method that you did.

4.    Propose two (2) ways to motivate an employee who has no interest in

attending a training class.

5.    Develop a survey to collect feedback from the employees who attend

the training.

6.    Use at least five (5) quality academic resources in this assignment.

Note: Wikipedia and other Websites do not qualify as academic

resources.