Think of an example from your own workplace experience where some form of message created a conflict, crisis or problem. Use only examples from business, profession or workplace NOT family or friends. The message might be from you or from a coworker, but think of one message not several.

What do you believe caused the conflict: words, form, tone or other source? Give a reason for your belief about cause of conflict. How could conflict have been avoided? What can the rest of us learn?