You must support your position using appropriate sources that are properly cited. For the Module 2 Assignment, read case study 32 Improvements at ServeNow and the Project section in Chapter 3 of your text book. Prepare a formal report, with recommendations you would make, based on the scenario presented. Make sure to incorporate the formal writing strategies outlined in Chapter 4 of your textbook as you produce your document. You must follow the format and guidelines, given below, for the short papers: Title Page: Include name, paper title, course title, instructors name, and date. Introduction: Discuss the purpose of the paper in succinct, declarative sentences. The introduction should offer a preview of the paper, its value, and be based upon the concepts studied in the course. Discussion Content: This section should include the following three elements: 1. A brief examination of the issue, concept, or consequences of the actions taken 2. An explanation of the concepts or theoretical applications that pertain to this topic 3. A discussion of your position on this topic, supporting your argument from the text or other appropriate sources It is highly recommended you make use of appropriate headings to guide your reader. Conclusion: This should be a summative paragraph which includes a restatement of the key points in your discussion. References: A minimum of two references (not including your textbook) must be used to support your discussion. Document all sources according to APA style. Your work should be submitted in a Word document, 34 pages in length (not including the title and the reference page), typed in doublespace, in 10 or 12point Arial or Times New Roman font. The page margins on the top, bottom, left side, and right side should be 1 inch each. It must be formatted according to APA 6th Edition standards, including the title and the reference page. Evaluation Criteria Keep the following points in mind: Arguments are welldeveloped and supported by proper reasons, research information, and examples. The analysis is accurate and the responses are balanced. This course is using this book: Hynes, G. (2011). Managerial Communication: Strategies and Applications, 5th Edition.