The Interview Process

Order Description

A brief description of the interview you selected. Then explain five strengths and five limitations of this interview process. Finally, explain how you might address the limitations you identified.
This is the interview I selected:
NARRATOR: Special Agent Michael Towns is up for review by his boss, Assistant Special Agent in charge, ASA Donna Barnes. Agent Towns is eligible for promotion to GS 13. ASA Barnes is reviewing Agent Town’s file.
ASA BARNES: Agent Towns.
MICHAEL TOWNS: Agent Barnes.
ASA BARNES: Thank you for coming in. Please.
MICHAEL TOWNS: Thank you.
ASA BARNES: So I see you’re up for review this year. You’re what? GS 12 right now?
MICHAEL TOWNS: That’s correct, ma’am.
ASA BARNES: Tell me about your caseload.
MICHAEL TOWNS: In all I have approximately 20 cases in different stages of investigation. A few are in the preliminary fact finding stages. 10 are awaiting indictment by the US Attorney’s Office. I’m waiting to serve three search warrants. And I am working with a confidential informant on one.
ASA BARNES: How do you like working here?
MICHAEL TOWNS: Fine. I love my job.
ASA BARNES: And you feel the staff is doing a good job?
MICHAEL TOWNS: Yes, I suppose so.
ASA BARNES: You know when I was a young agent it was a really hard back then to move up. You had to get the senior agent’s coffee and do other jobs not related to being an agent. With me you don’t have to get coffee, at least.
MICHAEL TOWNS: Well, thank you. I’m grateful for that. Well do you mind if I tell you about some of the high profile investigations I’m involved in?
ASA BARNES: Yes, of course.
MICHAEL TOWNS: Well, last year, as you know, we finished our money laundering investigation of the Tripoint group.
ASA BARNES: I remember that case. It reminds me of the one I worked on in the early ’90s back in Miami. The cartel was involved, I believe. You know we arrested over 100 suspects. It was on all the news channels. The national media even picked it up.
MICHAEL TOWNS: Yes, ma’am. Well, in this case-¬
ASA BARNES: –I was agent of the year that year. No, that was a year after that. Of course, back then we didn’t have all this technology we do today. You know you new agents, you just take a laptop into the car with you and type in requests for reports. When I started I had to work on a typewriter. And hammer out reports by hand.
MICHAEL TOWNS: I’m sure that must have been very tedious. I have been here eight years, ma’am-
¬ASA BARNES: –I think we used carbon paper for our reports. Tell you what, Agent Towns, it was a completely different world back then. Thank you for coming in.
MICHAEL TOWNS: Thank you.
Be sure to support with specific references to the Learning Resources.
Learning Resource: I will upload this article.
Colwell, K., Hiscock, C. K., & Memon, A. (2002). Interviewing techniques and the assessment of statement credibility. Applied Cognitive Psychology, 16(3), 287–300.