In this Assignment, you are going to evaluate a specific business process based on criteria
detailed below. If you already have selected a business process, continue using that and
skip to the next paragraph. If you have not yet selected the business process you will
use for these Assignments, then begin by selecting one. Email your instructor and clearly
describe the objective of this process, the participants, and the strategic significance for
the company. The business process you select must have a clear beginning and an end,
with identifiable, specific steps. Your instructor will confirm that the process you selected is
suitable or will ask you to select another one.
Part 1: The Stakeholders
Answer the following questions:
1) Who are the stakeholders in your selected business process, besides those that
are directly involved in the execution of it? List at least two people/groups and
explain their relationship/ connection to the process. Also describe what they
expect from this project.
2) What is this process intended to accomplish? What constitutes success? Focus on
the selected process, not the organization in general. Be specific about both of
these elements (definition of goals and success).
Part 2: Metrics
List three metrics that you think can help you quantify the performance of the selected
business process currently. List and define the metrics clearly, explain why each metric is
important in the assessment of the process, and then give an example of the statistic units.
For example, if your metric is “speed of processing,” it may be defined by how quickly each
employee audits a tax form, and the example would be that “on average you would expect
eight tax forms audited per hour.”
Metric 1:
1. Definition
2. Significance in assessment
3. Example
Repeat this format for all three.
Part 3: Quick Wins
Identify two quick wins for your process. For each, describe (a) what they are, (b) how they
can be accomplished quickly and (c) why they will provide a boost to the project.