returns and customer complaints
A shoe manufacturing company is having a problem with returns and customer complaints in their boot division. Top executives are meeting to figure out what these problems in the boot division are costing the company.

Task:

Create an affinity diagram with at least 6 types of costs or cost centers to show where the boot division is costing the company money. Your diagram should include:

The problem statement.

At least 6 types of costs or cost centers that are being affected by the boot division.

Note: Please submit the affinity diagram as a *.pdf (Portable Document Format).
Note: When using sources to support ideas and elements in a paper or project, the submission MUST include APA formatted in-text citations with a corresponding reference list for any direct quotes or paraphrasing. It is not necessary to list sources that were consulted if they have not been quoted or paraphrased in the text of the paper or project.