Quality Tools

Construct EACH of the following in a single document. Each tool should mirror a process in your workplace (it does not have to be the same process for all these tools).

Fishbone diagram (at least four potential causes)
House of quality (at least three customer requirements)
Needs analysis (at least four needs)
FMEA (identify at least four potential failures)
SERVQUAL (identify at least two items to measure in each dimension)
Decision tree or decision table (at least three options)

Refer to the course textbook and at least one additional reference in your paper.

Textbook reference is Jacobs, F. R. & Chase, R. B. (2014). Operations and supply chain management (14th ed.). New York, NY: McGraw-Hill.ISBN: 978-0-0780-2402-3