Quality Management

After all your production planning analysis, you have been asked to prepare a Quality Management Planning Strategy for management and employees.

Using course materials and other resources, develop a strategy document with the following action items:

Identify the overall Quality Management Process (TQM, ISO 9000, Six Sigma) the company will use, and explain the rationale for such change. Be aware of industry requirements (i.e. service operations are different from manufacturing, and each process may offer specific advantages for a specific industry). Describe how you will implement the process in the company (make any necessary reasonable assumptions you need with the scenario, such as company organization or structure).
Once you identify and explain the process, outline the specific tools and techniques the company will use for quality management. Consider the usefulness of all the charting and statistical quality metric techniques and identify which ones it should use.
Develop a communications memorandum to the factory workers announcing these changes and explaining the value of them. Remember, quality management principles all focus on employee involvement and continuous improvement.

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Final Paper
For the Final Paper use the U.S. Postal Service (USPS) as the main organization to critically analyze and provide suggested improvements steps/actions based on what you have learned in this course to help the company achieve performance excellence. Use the Xerox case study that can be found in the textbook as a sample. Also, refer to the Healthcare’s Horizon article found through:

http://asq.org/pub/sixsigma/past/vol2_issue2/stahl.pdf

Please create a critical analysis through answering the following:

The Total Quality Management methodologies or practices that the organization uses or plans to use to align performance excellence with its business objectives,
Knowledge of Total Quality Management marketing that focuses on meeting customers’ needs and practices to help build a customer-focused culture.
Evaluate techniques to enhance design of work processes, process control, and process improvement,
Examine tools and techniques that support Six Sigma philosophy, quality in product design, process design, and/or statistical process control (SPC) for monitoring either the company’s service processes. Illustrate by using at least two relevant charts or figures in describing the tools and techniques.

Contextual (Level One) headings must be used to organize your paper and your thoughts. Must include a title page with the following:

Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must address the topic of the paper with critical thought.
Must utilize at least four scholarly and/or peer-reviewed sources.
Must document all sources in APA style, as outlined in the Ashford Writing Center.
Must include a separate reference page, formatted according to APA style.