Quality ManagementOrder DescriptionWhy is defining quality, so difficult? How do you define it? And how can we improve our understanding of the concept of quality? Please give an example of a situation
in where you experienced good quality product or service with your supplier and a situation in which you had poor quality goods or service from your supplier. Why did
you think the product or service was good or bad?Provide adequate support for your postings and properly cite your sources.
Refer to the syllabus for grading information. Discussions are graded for writing skills (clarity, style, and grammatical structure), accuracy, quality and
completeness.

THE QUALITY ISSUE: GM’S IGNITION SWITCH RECALL.
CRITICAL ELEMENTS
The following critical elements must be addressed in your completed paper:
1. Company Background and History. Provide a brief company history that includes the company’s origins, founders, main products, and services, as well as the industries the company services.
2. Description of Quality Issue. Describe the quality issue and the impact the issue has had on the company.
3. Quality Culture. Describe the company’s quality culture and explain whether the culture played a part in the quality issue.
4. Voice of the Customer. Explain the impact the quality issue has had on the company’s customers and describe the customers’ reactions to the quality issue.
5. Change Management Plan. Provide a detailed plan that includes the following elements to bring about change within the company and to overcome the quality issue.
a. Quality Theories. Explain which quality theories you would follow to bring about change and explain why you chose those theories.
b. Quality Tools and Techniques. Identify at least three quality tools and techniques that you would implement to improve the company’s quality.
c. Implementing Change. Explain the process and procedures you would take to implement these changes within the organization.
d. Resistance to Change. Explain some of the potential challenges that may prevent implementation.
6. Expected Outcomes. Provide a summary of the expected outcomes and how these changes will impact the organizational quality culture.