You are the HR manager for an upscale retail store that sells clothing, shoes, handbags, and other accessories. Due to the economic downturn, the company has experienced a significant reduction in earnings, resulting in the layoff of a number of retail sales associates. Business seems to be rebounding, but you are concerned about the performance of the retail sales staff. The CEO has requested that you recommend ways to increase sales and customer service. You believe that implementing a performance management system may help modify employee behavior and improve results.

Write a four (4) page paper in which you:

1. Thoroughly create a job description for a retail sales associate, which includes the most significant components necessary to describe the job both internally and externally.

2. Thoroughly create an organizational behavior modification (OBM) plan to define five (5) key behaviors that are required for successful job performance as a retail sales associate. Thoroughly suggest the significant ways that your plan will benefit the organization.

3. Thoroughly specify four (4) ways that you would measure whether current employees exhibit the key job performance behaviors. Thoroughly propose four (4) methods that you could use to inform employees of the new performance standards.

4. Thoroughly outline a plan with four (4) methods of providing feedback to employees. Include the frequency with which the feedback will be provided. Thoroughly propose four (4) actions company leaders should take to reinforce positive employee behaviors.

5. Thoroughly examine at least four (4) key legal and ethical issues that could potentially impact the performance management system. Thoroughly support your response with specific examples of the identified issues’ possible effects on the performance management system.

6. Use at least six (6) quality academic (peer-reviewed) resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Then look no further.

Performance Management
Assessment One

Title:  Literature Review and Shared Knowledge Poster and Presentation

Due Dates:  These are to be negotiated in class.  It is anticipated that the shared knowledge components will be presented in the two weeks prior to mid-term break.  The written reviews are due post mid-term.
Details of task:  The aim of this task is to expose students to the thinking about what is effective performance management and staff development strategies.  This will include the opportunity to observe the perceptions and ideas of others presenting similar material.  The assessment is based primarily on the written component, however as shared learning is an important concept, aspects of the topic and the literature are presented to the class for discussion via a 5 minute poster presentation.

Shared learning:  Each student is to choose an article and present an individual poster session. This session will outline the theme of the article and the critical points that it makes.  The student must be prepared to answer questions put to them by the lecturer and the class.  Questions raised about the poster presentation could range from the relevant theories involved, perceived implications, personal impression and/or the personal learning obtained.  You may use the work of other writers to illustrate, support or criticise the article under discussion.
This is essentially an informal discussion session of no more than 5 mins. Marks will be deducted if presentations exceed 5 minutes. Students should prepare a poster of a size big enough to be seen within 2/3 metres. The content of the poster should reflect the content or intent of their article. This will be discussed further in class.  The assessment is based on the individual’s poster content, presentation and answers to questions which will be assessed by the lecturer.

Written Review

The student must submit a paper for assessment which includes the following:  In approximately 2,000 words complete a review of their article which addresses the following
1.    Title, author, date and journal
2.    A summary of the main points of the article – approx. 150 words, which includes an overview of the argument and/or topic and the perspectives taken
3.    Other authors or theoretical perspectives that are aligned with the article or oppose the ideas or findings in the article.  This should be the main body of the literature review, about 1500 – 1600 words
4.    The learning that you have received from the article
5.    Comments – positive and/or negative – you may have in addition to those raised by other theorists
6.    Short conclusion
7.    Reference page

Remember – A literature review is not the re-telling of what is in the article you presented. It is about comparing and contrasting the main points in the article you choose with the opinions, findings, research, and ideas of other researchers.  A minimum of 5 other references should be incorporated into the review and included in the reference list at the end of the review

Performance Management
Assessment One

Title:  Literature Review and Shared Knowledge Poster and Presentation

Due Dates:  These are to be negotiated in class.  It is anticipated that the shared knowledge components will be presented in the two weeks prior to mid-term break.  The written reviews are due post mid-term.
Details of task:  The aim of this task is to expose students to the thinking about what is effective performance management and staff development strategies.  This will include the opportunity to observe the perceptions and ideas of others presenting similar material.  The assessment is based primarily on the written component, however as shared learning is an important concept, aspects of the topic and the literature are presented to the class for discussion via a 5 minute poster presentation.

Shared learning:  Each student is to choose an article and present an individual poster session. This session will outline the theme of the article and the critical points that it makes.  The student must be prepared to answer questions put to them by the lecturer and the class.  Questions raised about the poster presentation could range from the relevant theories involved, perceived implications, personal impression and/or the personal learning obtained.  You may use the work of other writers to illustrate, support or criticise the article under discussion.
This is essentially an informal discussion session of no more than 5 mins. Marks will be deducted if presentations exceed 5 minutes. Students should prepare a poster of a size big enough to be seen within 2/3 metres. The content of the poster should reflect the content or intent of their article. This will be discussed further in class.  The assessment is based on the individual’s poster content, presentation and answers to questions which will be assessed by the lecturer.

Written Review

The student must submit a paper for assessment which includes the following:  In approximately 2,000 words complete a review of their article which addresses the following
1.    Title, author, date and journal
2.    A summary of the main points of the article – approx. 150 words, which includes an overview of the argument and/or topic and the perspectives taken
3.    Other authors or theoretical perspectives that are aligned with the article or oppose the ideas or findings in the article.  This should be the main body of the literature review, about 1500 – 1600 words
4.    The learning that you have received from the article
5.    Comments – positive and/or negative – you may have in addition to those raised by other theorists
6.    Short conclusion
7.    Reference page

Remember – A literature review is not the re-telling of what is in the article you presented. It is about comparing and contrasting the main points in the article you choose with the opinions, findings, research, and ideas of other researchers.  A minimum of 5 other references should be incorporated into the review and included in the reference list at the end of the review