You have been tasked by the CEO of Apple Inc. to access the need for a quality program.

*Give a brief overview of this company’s product offering (manufacturing or service).

*Describe in detail why a quality program would benefit the company.

*How would the Voice of the Customer and Voice of the Market drive the program?

*Describe how you would implement this quality program.

*What tools and metrics would you use to ensure success?

*How would external quality organizations aid in determining your company’s quality program?