Instruction: In addressing the questions, you are expected to show that you can apply operations management principles learned in the lectures and through your readings. You can express your own view, but it should be tempered by your formal examination of operations management.

1. What is productivity and how can an organization improve its productivity?
(1/2 page, single-spaced)

2. Discuss at least three factors a service industry such as an Airline need to consider when forecasting demands? How do these factors affect operation decisions?
For example, Taco Bell needs to consider the demand difference during lunch time and dinner time, and used the data to schedule staff work hours.
(1/2 -1 page, single-spaced)