Operations and Information Management

Operations and Information Management – Assignment One

The manufacturing/service process design is based on a considerable number of different variables and represents, in essence, a number of trade-offs. Depending on the nature of the business, the nature of the product, and the nature of the market place, the chosen process design will obviously be different.

A) By taking as an example a product or a service from an industry that you are familiar with, critically discuss the main factors that influence the manufacturing/service process design.
(70% of the mark)

B) By utilising your example above please analyse how implementation of Lean Principles may assist the Operations Manager/Manageress in optimising efficiencies while minimising cost and improving customer service levels.
(30% of the mark)

Read:

Stevenson, W., J., (2009), “Operations Management”, Tenth Edition,
McGraw-Hill Irwin. (Chapters 11 and 17)

or
Slack, N., Chambers, S., Johnson, R., (2007), “Operations Management”, Fifth
Edition, Prentice Hall. (Chapters 13, 15, 16)

ASSESSMENT CRITERIA

This assignment represents 50% of your overall module mark. The word count is 3,000 words (+/- 10%). You will also need to take the following into account when completing your assignment:

• Quality of executive summary (does it give a brief complete summary of your paper for an executive to read?)
• Establishment of relevant theory (e.g. what do we mean by process design?)
• Allocation of credit and sources used (have I included references and citations to the material I have used?)
• Clarity of argument
• Overall report presentation including spelling and grammar
• Adherence to nominated word limit (+/- 10%)
• Word processed (letter size 12, times new roman, 1.0 space, fully referenced (Harvard Referencing System

Operations and Information Management assignment

The manufacturing/service process design is based on a considerable number of different variables and represents, in essence, a number of trade-offs. Depending on the nature of the business, the nature of the product, and the nature of the market place, the chosen process design will obviously be different.

((MY product is Samsung mobile phone)) , please make sure you answer question A , B and apply all the theories within the assignment to Samsung mobile phone .

A) By taking as an example a product or a service from an industry that you are familiar with, critically discuss the main factors that influence the manufacturing/service process design. (MY product is Samsung mobile phone)
(70% of the mark) (About 2000 words)

B) By utilising your example above please analyse how implementation of Lean Principles may assist the Operations Manager/Manageress in optimising efficiencies while minimising cost and improving customer service levels.
(30% of the mark) (About 1000 words)

ASSESSMENT CRITERIA
• Quality of executive summary (does it give a brief complete summary of your paper for an executive to read?)
• Establishment of relevant theory (e.g. what do we mean by process management?)
• Allocation of credit and sources used (have I included references and citations to the material I have used?)
• Clarity of argument

The assignment will be awarded in relation to presentation and structure, and aspects such as use of examples, figures, tables, illustrations and statistics that indicate wider/independent reading. Please see at the end of this document the school Marking Criteria for your level of study.

Note:
• My course is Master Degree Level, MSc Project management, so can you please be Critical on the work than be descriptive.
• Please use Book (Operation Management 7th Edition by Slack Johnston, Brandon – Johnes) as my main reference book.
• Please use the study martial I have provided to you because it has all the point which are need to be included in the assignment