operation management case study
i need the following case study to be solved:

Management at the Wireless Cafe has a good relationship with their suppliers, though occasionally running out of tea or chopsticks or rice noodles means lost sales and reduced profits. Jimmy remembers reading about SCM, ERP, CRM, and KM systems in his information technology class in college, but he’s not really sure if the Wireless Café is big enough to be concerned using such enterprise-wide system solutions. You are tasked with identifying opportunities to better manage inventory – from noodles to napkins. First, though, you need to better understand a café’s supply chain.
Second, you’ve noticed that Jade and Jimmy spend quite a bit of time interviewing potential employees, and some quick web research reveals that average restaurant turnover for the past few years has been running over 100%. This news is alarming to you, as you think of all of the new information systems and technologies that could help the Wireless Café run more efficiently.

1- How will the staff ever develop system expertise if they stay less than a year? (0.5 point)

2- Draw and show who is in the Wireless Café’s upstream supply chain? (1 point)

3- What are some potential problems in the supply chain? Remember, an oversupply of lemongrass is just as problematic as an undersupply. What kinds of information can be used by the Wireless Café management to prevent these problems? (0.5 points)

4- Jade has heard about CRM and e-CRM but wants to know your thoughts about how these technologies might be applied to the Wireless Café. For an initial discussion with Jade, prepare some notes about the applicability of customer-facing, customer-touching, and customer-centric intelligence applications and online network applications to the Wireless Café’s operations. (2 points)

5- Consider both tacit and explicit knowledge accumulated by employees in the different positions. How important is this knowledge to the well-being and long-term success of the Wireless Café. Provide 3 Examples of tacit knowledge? And 3 Examples of explicit knowledge (2 points)

6-Regardless the case study, distinguish between ERP, SCM, CRM and KM software. In what ways do they complement each other? Why should they be integrated? (3-4 lines)

operation management case study
i need the following case study to be solved:

Management at the Wireless Cafe has a good relationship with their suppliers, though occasionally running out of tea or chopsticks or rice noodles means lost sales and reduced profits. Jimmy remembers reading about SCM, ERP, CRM, and KM systems in his information technology class in college, but he’s not really sure if the Wireless Café is big enough to be concerned using such enterprise-wide system solutions. You are tasked with identifying opportunities to better manage inventory – from noodles to napkins. First, though, you need to better understand a café’s supply chain.
Second, you’ve noticed that Jade and Jimmy spend quite a bit of time interviewing potential employees, and some quick web research reveals that average restaurant turnover for the past few years has been running over 100%. This news is alarming to you, as you think of all of the new information systems and technologies that could help the Wireless Café run more efficiently.

1- How will the staff ever develop system expertise if they stay less than a year? (0.5 point)

2- Draw and show who is in the Wireless Café’s upstream supply chain? (1 point)

3- What are some potential problems in the supply chain? Remember, an oversupply of lemongrass is just as problematic as an undersupply. What kinds of information can be used by the Wireless Café management to prevent these problems? (0.5 points)

4- Jade has heard about CRM and e-CRM but wants to know your thoughts about how these technologies might be applied to the Wireless Café. For an initial discussion with Jade, prepare some notes about the applicability of customer-facing, customer-touching, and customer-centric intelligence applications and online network applications to the Wireless Café’s operations. (2 points)

5- Consider both tacit and explicit knowledge accumulated by employees in the different positions. How important is this knowledge to the well-being and long-term success of the Wireless Café. Provide 3 Examples of tacit knowledge? And 3 Examples of explicit knowledge (2 points)

6-Regardless the case study, distinguish between ERP, SCM, CRM and KM software. In what ways do they complement each other? Why should they be integrated? (3-4 lines)

operation management case study
i need the following case study to be solved:

Management at the Wireless Cafe has a good relationship with their suppliers, though occasionally running out of tea or chopsticks or rice noodles means lost sales and reduced profits. Jimmy remembers reading about SCM, ERP, CRM, and KM systems in his information technology class in college, but he’s not really sure if the Wireless Café is big enough to be concerned using such enterprise-wide system solutions. You are tasked with identifying opportunities to better manage inventory – from noodles to napkins. First, though, you need to better understand a café’s supply chain.
Second, you’ve noticed that Jade and Jimmy spend quite a bit of time interviewing potential employees, and some quick web research reveals that average restaurant turnover for the past few years has been running over 100%. This news is alarming to you, as you think of all of the new information systems and technologies that could help the Wireless Café run more efficiently.

1- How will the staff ever develop system expertise if they stay less than a year? (0.5 point)

2- Draw and show who is in the Wireless Café’s upstream supply chain? (1 point)

3- What are some potential problems in the supply chain? Remember, an oversupply of lemongrass is just as problematic as an undersupply. What kinds of information can be used by the Wireless Café management to prevent these problems? (0.5 points)

4- Jade has heard about CRM and e-CRM but wants to know your thoughts about how these technologies might be applied to the Wireless Café. For an initial discussion with Jade, prepare some notes about the applicability of customer-facing, customer-touching, and customer-centric intelligence applications and online network applications to the Wireless Café’s operations. (2 points)

5- Consider both tacit and explicit knowledge accumulated by employees in the different positions. How important is this knowledge to the well-being and long-term success of the Wireless Café. Provide 3 Examples of tacit knowledge? And 3 Examples of explicit knowledge (2 points)

6-Regardless the case study, distinguish between ERP, SCM, CRM and KM software. In what ways do they complement each other? Why should they be integrated? (3-4 lines)