Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process?AnswerDiagnosis and analysis of causesDevelopment of alternativesRecognition of decision requirementEvaluation and feedbackSelection of desired alternativesPeople with a(n) ____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.Answerclassicalanalyticlogicalbehavioralconceptual____ has the highest possibility of failure.AnswerThe condition of certaintyThe condition of ambiguityThe condition of uncertaintyThe condition of riskProgrammed decisions are made in response to ____ organizational problems.Answerunusualrecurringsignificantminorunique____ refers to the process of identifying problems and then resolving them.AnswerOrganizingControllingDecision-makingPlanningLeading____ departments include all of those that provide specialized skills in support of ____ departments.AnswerLine; staffStaff; linePrimary; functionalFunctional; primaryLine; functional____ are brought together as a formal department in the organization.AnswerCross-functional teamsPermanent teamsFormal teamsAd-hoc teamsTask teams____ refers to a clearly defined line of authority in the organization that includes all employees.AnswerScalar principleUnity of commandWork specializationDivision of laborSpan of management____ means that each employee is held accountable to only one supervisor.AnswerScalar principleUnity of commandWork specializationDivision of laborSpan of managementWhich of the following is the basis for grouping positions into departments and departments into the total organization?AnswerDepartmentalizationCentralizationDecentralizationFormalizationSpecializationToday’s most successful companies are including ____ directly in the product and service development process.Answeremployeesinternal buyerscompetitorscustomersWhich of the following refers to the generation of novel solutions to perceived problems?AnswerProblem solvingOrganizational developmentCreativityBrainstormingPerceived solutionOrganizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These areAnswerfreezing, changing, and intervention.unfreezing, change agent, and freezing.unfreezing, changing, and refreezing.intervention, refreezing, and change agent.____ change is a change in the organization’s product or service outputs.AnswerTechnologyProductEntrepreneurshipCreativeIncrementalOrganizational development can help managers address problems such as merger/acquisitions, conflict management, and ____.Answercultural changesforce field analysisorganizational productivityorganizational decline/revitalizationOne of the most dangerous performance evaluation errors is ____, which places an employee into a class or category based on one or a few traits or characteristics.AnswerHomogeneityThe halo effectStereotypingDiversionLeniency____ has led to the elimination of many positions in organizations.AnswerGlobalizationInsourcingDifferentiationRestructuringThe process of observing and evaluating an employee’s performance, recording the assessment, and providing feedback to the employee is referred to asAnswerorientation trainingclassroom traininga paper-and-pencil testperformance appraisalWhich of the following is a device for collecting information about an applicant’s education, previous job experience, and other background characteristics?AnswerEmployment testAn assessment centerAn application formAn affirmative action formA Privacy formThe ____ prohibits discrimination against qualified individuals by employers for a demand of “reasonable accommodation.”AnswerCivil Rights ActAmerican with Disabilities ActVocational Rehabilitation ActFamily and Medical Leave ActEqual Pay ActWhich workforce generation category is characterized as ambitious but lacking loyalty to the organization?AnswerGeneration XGeneration YBaby boomersTeeny bopperGeneration AWhich of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex?AnswerAge Discrimination in Employment ActTitle VII of the Civil Rights Act of 1964Equal Pay Act of 1963Americans with Disabilities ActTitle VIII of the Civil Rights Act Amendment of 1972Which of the following is an invisible barrier that separates women and minorities from top management positions?AnswerThe barrier to entryAffirmative actionEqual opportunityThe glass ceilingThe glass wallWhich of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?AnswerGlobalization trainingHuman resource trainingCultural trainingDiversity trainingEmpathy trainingQuestion 25Which is the highest level of sexual harassment?AnswerGeneralizedInappropriate/offensiveSexual crimesSolicitation with promise of rewardCoercion with threat of punishment