1. Which of these managers are responsible for the manufacturing and marketing departments that make or sell the product or service?

Answer

Top

Line

First-line

Staff

Project

2. Using influence to motivate employees describes which of these functions?

Answer

Controlling

Planning

Leading

Monitoring

Organizing

3. Which of the following is not a decisional role?

Answer

Entrepreneur

Negotiator

Resource allocator

Disturbance handler

Liaison

4. Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

Answer

E-commerce

E-business

Supply chain management

Knowledge management

Customer relationship management

5. The ____ refers to a chain of authority extending from top to the bottom of the organization and including every employee.

Answer

Unity of command

Division of labor

Unity of direction

Scalar chain

6. According to Douglas McGregor, the classical perspective on management is consistent with which of the following?

Answer

Theory X manager

Theory Y manager

Theory Z manager

Theory A manager

7. _ is a narrative based on true event that is repeated frequently and shared by organizational employees.

Answer

Symbol

Slogan

Story

Hero

Culture 

8. is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.

Answer

Merger intelligence

Business intelligence

Competitive intelligence

Partnership intelligence

Environment intelligence

9. The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.

Answer

Static

Universal

Constant

Dynamic

Traditional

10. Language, values, religion, and education all describe which dimension in the international environment?

Answer

Economic

Legal

Political

Sociocultural

Technololgical

11. The European Union has expanded to a ____-nation alliance

Answer

14

12

27

16

21

12. The management of business operations conducted in more than one country is called

Answer

global management.

international management.

outsourcing management.

planning management.

domestic management.

13. _ is economic development that generates wealth and meets the needs of their current generation while focusing on future generations.

Answer

Ethical management

Activist strategy    

Sustainability

Market strategy

Future management

14. Examples of unethical behavior toward ________ include a hostile work environment and violations of health and safety rules.

Answer

Customers

Financiers

Society

Suppliers

employees

15. Which of the following stages is the stage of personal moral development in which an individual develops an internal set of standards and values?

Answer

Preconventional

Conventional

Principled

Discretionary

Social

16. Which of the following is an unincorporated business owned by two or more?

Answer

A partnership

A proprietorship

A corporation

An association

A trade alliance

17. _ refers to the belief by individuals that their future is within their control and that external forces will have little influence.

Answer

Awareness of passing time

Tolerance for ambiguity

Internal locus of control

External locus of control

Deferred locus of control

18. A group of companies or individuals that invests money in new or expanding businesses for ownership and potential profits is known as

Answer

an equity financing firm.

franchising.

a venture capital firm.

a corporation.

a trade alliance.

19. __ is primarily responsible for operational goals/plans.

Answer

Middle management

Board of directors

Consultants

Top management

Lower management

20. Which of these is a method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance?

Answer

Organizational planning

Management by objectives

Goal setting

Mission development

Vision development

21. A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n)

Answer

Goal

Plan

Mission

Vision

Objective 

22. With a(n) ____ strategy, the organization concentrates on a specific regional market or buyer group.

Answer

Cost leadership

Differentiation

Focus

Internal growth

Liquidation

23. Which of the following strategies involve an attempt to distinguish the firm’s products or services from others in the industry?

Answer

Cost leadership

Differentiation

Focus

Internal growth

Liquidation

24. The condition that exists when the organization’s parts interact to produce a joint effect that is greater than the sum of the parts acting alone is known as

Answer

Core competence

Synergy

Value creation

Business-level strategy

multidomestic strategy

25. The ____ function recruits selects, trains, transfers, promotes, and lays off employees to achieve strategic goals.

Answer

Production

Leadership

Information and control systems

Structural design

Human resource