How does communication play into chaos? How do we control and direct in the midst of a crisis? What decisions need to be made? References Townsend, F. (2006). The federal response to Hurricane Katrina: Lessons learned. Washington, D.C.: White House. NBC News. (2006, February 24). White House report cites Katrina failures. Retrieved December 30, 2014, from http://www.nbcnews.com/id/11509653/ns/us_news katrina_the_long_road_back/t/white-house-report-cites-katrina-failures/#.VKH6l6AGA