MEDICAL SYSTEMS, INC.
Case 4: Recruitment and Selection

Now that you know what a Help Desk Manager should be doing, the owners want to hire one as quickly as possible. The owners want you to consider internal and external candidates.

Describe how you will recruit and select qualified candidates for the Help Desk Manager position. Specifically,

1. Explain how you would obtain internal and external candidates, where you would look, and what methods you would use. Also design a job posting that you will post internally and will send to your recruiting sources.

2. Assuming you received 12 applications/resumes for the position, consisting of 2 internal candidates and 10 external candidates,
a. Describe how you will select the Help Desk Manager. Be sure to include in your description the process you will use for screening the applicants, and any testing you might use in the process.

b. By necessity, you will need to do interviews. Describe what type of interview you will conduct, and create a general list of the type of questions you will ask the candidates.