Managerial Systems and Operations Management
Analyse the provided scenario, develop a Risk Matrix for the project to develop a new hotel ICT system to support operations management in the hotel, create a Work Breakdown Structure(WBS) for the project to manage the development and introduction of the system, and recommend a project team from the scenario character list. Provide a covering report which explains Operations Management in the given context, discusses the problems the hotel faces, and how the Risk Matrix and the WBS will underpin project success and thus help create a better customer experience.
Analysis of information needs to be correct in all or most aspects, well argued supporting paragraphs explain the underlying principles, and analysis is supported by well constructed diagrams or models showing clear links with scenario and analysis