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Management

Management

An 8 page Research Paper is required for this.
Type www.flatworldknowledge.com into your browser
· Click on Business & Economics
· Scroll down to “Principles of Management” by Carpenter, Bauer & Erdogan
· Click on the book title
· Click on Chapter 1 and start reading
. This is the book we are using for class….

The source material for this paper can be found in the text reading material. However, students are required to seek additional external source material to bring another perspective to their papers. Students must obtain at least one research source from the AMU Online Library. There is a great deal of material available both in the Internet (Newsgroup articles are good sources) as well as other reading material. Wikipedia is not a valid source for this paper! The students will:
Discuss the evolution of management principle from the Classical School to the present – this should constitute not more than 30% of the paper
Compare/contrast and relate one or more of the different schools of management theory and management practices in the student’s current work environment – this should constitute approximately 70% of the paper
The student must be able to compare/contrast, analyze/evaluate, synthesize information, and prepare well-written documentation of their findings and conclusions. The paper must clearly demonstrate the student’s ability to accomplish this.

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Management

For this Assignment, you will research the differences between clinical quality and customer service quality, specifically in long-term care.
● Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint.
● Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.)
● Discuss the overall quality of customer service offered at the nursing home (as evident by
customer complaint inspection results)
● Discuss the overall quality of clinical care offered at the nursing home (as evident by recent survey
inspection results)
● Discuss appropriate techniques that you would use to improve quality of customer service offered
at the nursing home
● Discuss appropriate techniques that you would use to improve quality of clinical care in the nursing
home.
● Be sure to include details about the complaints that you found.
● Report your findings by using one (1) of the methods below:
○ 3-4 page paper excluding front and back matter (APA standards apply).
○ Internal organizational memorandum.
○ Infographic
○ Power Point presentation for a Board of Directors (10-12 slides; speaker notes as needed
to support assertions).
○ 7-10 minute public service announcement (using a free online voice recorder such as
vocaroo.com)
○ Video newscast (using a free online video recorder such as YouTube.com) (e.g.,
entertainment talk show, television commentary, interview-style, news reporting, etc.).
○ The use of first person is permitted for this Assignment (excluding option 1). APA
formatting (e.g., title page, conclusion, reference page, etc.) should not be used.
● Although the use of APA formatting is not required for this Assignment, proper grammar,
spelling, and punctuation are expected.
Unit 9 Assignment
Kaplan University School of Health Sciences
HA540
*You can select any nursing home published on the Medicare Hospital Compare website. To narrow your selection, consider researching nursing homes in your community, previous places of residence, employers, competitors, or even a nursing home you would like to network with someday.
References:
http://www.medicare.gov/nursinghomecompare/search.html https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/downloads/cms2567.pdf http://www.cdc.gov/nchs/nnhs.htm
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