Management

1.The Pentagon readings are an example of management and leadership in an event. What was successful and why? (reading from last week, analyze based upon all of the materials to date)

2. What is the difference between being deeply committed to a value and imposing your will on others? Why does a leader need to know the difference?

In what ways do individuals and organizations benefit from shared values?

Read this in order to answer the question:
GWU 9/11 study: observing and documenting the Inter-Organizational Response to the September 11 Attack on the Pentagon.pdf

Also read thus :

Strategic Leadership Primer2ndEd.pdf

the eight step training model disaster leadership.pdf

Read: Predicting Organizational Crisis Readiness – from PERI: go to www.riskinstitute.org/peri/ select the resource library. Click on disaster preparedness and then the letter P click on the title

Work on FEMA IS 240a Leadership and Influence, send certificate in upon completion

https://www.familysecuritymatters.org/publications/id.8226/pub_detail.asp Interesting read! added 12/10

forms of interorganizational learning.pdf
6 hats article – https://firechief.com/leadership/ar/problem-solving-approaches-200911//

ModernMacGyver.pdf

Coppola & Maloney Chp 2

For this Assignment, you will research the differences between clinical quality and customer service quality, specifically in long-term care.
● Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint.
● Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.)
● Discuss the overall quality of customer service offered at the nursing home (as evident by
customer complaint inspection results)
● Discuss the overall quality of clinical care offered at the nursing home (as evident by recent survey
inspection results)
● Discuss appropriate techniques that you would use to improve quality of customer service offered
at the nursing home
● Discuss appropriate techniques that you would use to improve quality of clinical care in the nursing
home.
● Be sure to include details about the complaints that you found.
● Report your findings by using one (1) of the methods below:
○ 3-4 page paper excluding front and back matter (APA standards apply).
○ Internal organizational memorandum.
○ Infographic
○ Power Point presentation for a Board of Directors (10-12 slides; speaker notes as needed
to support assertions).
○ 7-10 minute public service announcement (using a free online voice recorder such as
vocaroo.com)
○ Video newscast (using a free online video recorder such as YouTube.com) (e.g.,
entertainment talk show, television commentary, interview-style, news reporting, etc.).
○ The use of first person is permitted for this Assignment (excluding option 1). APA
formatting (e.g., title page, conclusion, reference page, etc.) should not be used.
● Although the use of APA formatting is not required for this Assignment, proper grammar,
spelling, and punctuation are expected.
Unit 9 Assignment
Kaplan University School of Health Sciences
HA540
*You can select any nursing home published on the Medicare Hospital Compare website. To narrow your selection, consider researching nursing homes in your community, previous places of residence, employers, competitors, or even a nursing home you would like to network with someday.