Interpersonal Communication

For this project view the video “Jan and Ken” by clicking the following link and then clicking the triangular play button in that window: Jan and Ken. Use the concepts in Unit 9 to answer the following questions on conflict in interpersonal relationships:
1. Using the chapters on language and emotions to help frame your answer, suggest two ways that Ken could open this conversation more productively. For instance, clearly expressing his emotions and using “I” language.
2. How do you perceive Jan’s effort to convince Ken to forgive her? Based on what you have learned in this chapter, suggest two ways she might more effectively seek Ken’s forgiveness.
3. The conversation so far seems to be framed in a win-lose orientation to conflict. Each person wants to be right, to win at the expense of the other. How can Jan and Ken move their conflict discussion into a win-win orientation?
4. Review the eight conflict-management skills discussed in the text. Identify three examples of these skills in the dialogue between Jan and Ken.
5. Identify three places in the dialogue where Jan and Ken missed opportunities to manage conflict successfully.
6. What did you learn from this project?
Preparing your Project
• For this project, you are answering the questions, not writing a traditional paper. You can copy the questions listed above into a Word document and then add your answers.
• Your answers should be composed in complete sentences and paragraphs, and the entire project should be a total of 500 to 600 words, or about two pages.
• Use one-inch margins on all sides of the document.
• Use a 12-point font such as Times New Roman or Arial.
• If you cite references (such as the text), you need to provide the source information.
• Your project should demonstrate careful proofreading.
Submitting your Project
Put your project in a Word document. Save it in a location and with a name that you will remember. When you are ready to submit it, click on the Dropbox and complete the steps below:
• Click the link that says ‘Submit an Assignment’.
• In the ‘Submit to Basket’ menu, select Unit 9: Dropbox.
• In the ‘Comments’ field, include at least the title of your paper.
• Click the ‘Add Attachments’ button.
• Follow the steps listed to attach your Word document.
• To view your graded work, come back to the Drop box or go to the grade book after your instructor has evaluated it.
• Make sure that you save a copy of your submitted project.
Note: This is a Course Level Assessment assignment.
ID: CM206-09-09-P
My Rubric
9 PROJECT: 105 Total
Possible Points
earned
Suggest two ways for Ken to start the conversation to produce a positive discussion climate. (#1) Explain how your suggestions create that climate. 20
Suggest two ways Jan might have effectively sought Ken’s forgiveness by applying unit concepts. (#2) How would your suggestions use positive conflict skills? 20
Discuss how Jan and Ken could move this conflict towards a win-win outcome. (#3) Apply unit concepts and terminology. 10
Identify and discuss three conflict management skills Jan and Ken aren’t using. (#4) 20
Identify three places in the dialog where Jan and Ken missed opportunities to manage conflict successfully. (#5) Explain how these examples cause the conflict to be destructive. 10
Discuss what you learned from this assignment. (#6) 15
Free of spelling, mechanical, and/or grammatical errors. (Use the grammar and spell check tool). 10
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Dealing with diversity, especially in such a diverse marketplace, plays a prominent role in the workplace in terms of management theory and business practice. Accepting and managing cultural diversity correctly creates positivity in the workplace. It is imperative to understand the theories about the conditions under which cultural diversity enhances or detracts from work groups.

Search for an online business document, such as a company webpage, blog post, Facebook Info tab, or LinkedIn profile that you believe commits an intercultural communication error–one which fails to consider the needs of at least some of its target readers.

For example:
You might come across a website that uses slang or idiomatic language that could cause confusion.
The web page might use language that offends some readers as well.
Imagine that you are in a human resources department at a company you work for or one for which you would like to work.

Write a 700- to 1,050-word e-mail or memo to staff explaining what intercultural communication is, in addition to why you think the web page does not succeed as effective intercultural communication.

Include the following:
The text you found by providing a link back to the original document
A discussion of the relationship between verbal and nonverbal communication, and how the web page, blog, and so forth, that could improve their intercultural communication competence
Cite any sources and remember to include a title page according to appropriate course-level APA guidelines.