Subject:Hospitality with Tourism Management

Question:

Critically evaluate the application of theories from operations and service management to one or more of housekeeping, front desk or maintenance to produce operations that are speedy (responsive), efficient and free of defects.

3000words

Useful lecture note please read it?

Pay special attention to the additional grading criteria below f.  Read about what affects speed (time), cost and quality (as zero defects) and think about how the behaviour of customers, staff and equipment might impact on how easy it is to achieve each.  You could also consider the impact that facilities layout and design can have.

Read about the properties and arrangement of resources and processes to improve speed and efficiency and minimise the opportunity for defects (lack of conformance to specification).  Remember that articles given in seminars could be a good starting point for this.  Remember also that we want you to debate the nature and design of resources and processes so that the performance outcome can be achieved NOT the outcome itself.

Seminars will be used to explore some concepts that could be discussed in the essay.  You will need to do additional reading of theory and practice so that you can communicate a good level of knowledge and apply theory to a departmental context.

It is advisable to focus solely on one of the departments but you will need to discuss how to realise all three of the performance objectives.  You do not have to give equal weighting to the evaluation of each performance objective or everything that affects their achievement, you can focus on some more than others.

Individual essay.

3,000 words.

Grading Criteria for part 1

General verbal presentation feedback sheet for levels 4-7.  In addition you should pay attention to the following:

?    80% of the marks will be awarded for the quality of the content of the presentation and only 20% for the presentation skills expressed.

Grading Criteria for part 2

The college’s grading criteria for level 7 (Masters Degree) will apply. In addition you should consider the following:

?    You must contextualise your debate, by this we mean that you must discuss the application of theory in hotels.  The appropriate solutions can be partly justified by the nature of the chosen hotel(s), for example, its quality rating, location and target markets.

?    You must make extensive (but not exclusive) use of books and journal articles referenced in the Module Delivery Scheme, lectures, seminars and on the UCB Online Seminar document for this module.

?    The requirement to satisfy guests is assumed and can be mentioned but you must not discuss customer satisfaction and quality models such as SERVQUAL and the Gap model.  You can mention quality as conformance to an internal specification and debate how conformance is achieved.

?    We expect STRONG evidence of independent reading in particular a good range of contemporary journal material to be incorporated into your essay to support clear lines of argument so as to demonstrate an awareness of current industry and academic concept developments.

?    In-text references MUST underpin lines of argument to make your discussion persuasive.  They must also conform to the format described in the UCB referencing guide.

?    Clear reasoned conclusions which sum up the key points, answer the question set and offer your final judgement are encouraged.

Plagiarism

Please note that task two of this assignment is an individual piece of work and should represent your own individual effort.  College policy in case of plagiarism will apply.

Hospitality with Tourism Management

This resit assignment is one submission for CW 1, PX or a combination of both

Module Title                                Module Code

Managing Profitable Food & Beverage Operations            784

Assignment Title                            Level

Using the Walkthrough Audit                         7

Weighting

40% of the module

Hand Out Date

This essay is available from the 8th July 2015

Due Date

This work is to be submitted by Friday 31st July 2015. Note that the deadline for full-time students is 16.00hrs and for registered part-time students it is 19.00hrs (local UK time). This assignment should be submitted electronically via Turnitin as a PDF file only.  Access the module site in UCB Online and visit the ‘Assignments’ section.  Here you will find the submission link you will need to use in order to submit your assignment (see ‘View Assignment’ link in the example below).

IMPORTANT!  It is your responsibility to ensure you submit the correct piece of work as a PDF file only and that you submit it to the correct submission point.  You can identify the correct submission point by the period in which you are required to submit it and by assessment.  As an example only, the submission point for Semester 1 Coursework 1 would appear as S1 CW1 as in the example below.

You should aim to submit your assignment 24 hours before the deadline. Work submitted via alternative methods e.g email will NOT be accepted.  You are strongly advised to take advantage of the ability to submit multiple times before the deadline.  This will enable you to test and familiarise yourself with the submission procedure so that you can resolve any problems before the actual assignment Due Date.

Once the Due date has passed, you can only submit your assignment if you have not already made a submission.  Each subsequent submission will overwrite a previous submission and therefore the most recent file submitted will be the one that is marked.

Post Date

Feedback for your essay will be posted on 14th September 2015

Extenuating Circumstances & Frontispiece Assignment Key
If you have experienced genuine issues impacting your ability to submit your assessment then you must complete an Extenuating Circumstances application through ATS. The following key will identify the exact piece of assessment that relate to the issues you have experienced.

–

In order to create the correct extenuating circumstances frontispiece you will need to access the Assignment Tracking System (ATS) via the UCB Portal or directly by typing in http://ats.ucb.ac.uk

The completed extenuating circumstances frontispiece must be sent to the Registry via email [email protected] along with your evidence with the cut-off date being 14th August 2015.  NB Extenuating Circumstances submitted without evidence may not be considered.

Assignment Rationale

Delivering service delivery and quality are seen as a key means of gaining competitive advantage in a very difficult trading environment. This essay, therefore, seeks to develop key themes of the module against a backdrop of the harsh economic situation.

Assignment Remit

You are required to write a concise essay of approximately 1500 words that critically evaluates and discusses the use of the Walkthrough Audit as a tool to aid consistency in service performance in bar and restaurant operations.

Please note that you must submit your work through ‘Turnitin’ as a PDF file only and as outlined in the guide for submission. You are required to state the number of words at the end of your essay.

It is expected that references to academic texts will include only those available in the UCB library or available via UCB e-resources. If you have used information beyond these resources you will be required to identify them and provide a short explanation in the reference section identifying the library source used and rationale for its inclusion. This supportive information is to your benefit to demonstrate your research activity, provide reassurance as to its integrity and thus be reflected in a balanced and fair assessment of your efforts.

Guidance on essay writing is available under ‘Academic Matters’ in your Student Handbook. In addition note the presentation standards specified in the Student Handbook concerning margins, font and layout.

Assessment Criteria

UCB’s Generic Grading Criteria for HE work at Level 7 (Master’s Degree) level will apply to this assignment. These are available via UCB Online

Plagiarism

Please note that this assignment is an individual piece of work and should represent your own individual effort. UCB policy in case of plagiarism/cheating will apply.

Hospitality with Tourism Management

This resit assignment is one submission for CW 1, PX or a combination of both

Module Title                                Module Code

Managing Profitable Food & Beverage Operations            784

Assignment Title                            Level

Using the Walkthrough Audit                         7

Weighting

40% of the module

Hand Out Date

This essay is available from the 8th July 2015

Due Date

This work is to be submitted by Friday 31st July 2015. Note that the deadline for full-time students is 16.00hrs and for registered part-time students it is 19.00hrs (local UK time). This assignment should be submitted electronically via Turnitin as a PDF file only.  Access the module site in UCB Online and visit the ‘Assignments’ section.  Here you will find the submission link you will need to use in order to submit your assignment (see ‘View Assignment’ link in the example below).

IMPORTANT!  It is your responsibility to ensure you submit the correct piece of work as a PDF file only and that you submit it to the correct submission point.  You can identify the correct submission point by the period in which you are required to submit it and by assessment.  As an example only, the submission point for Semester 1 Coursework 1 would appear as S1 CW1 as in the example below.

You should aim to submit your assignment 24 hours before the deadline. Work submitted via alternative methods e.g email will NOT be accepted.  You are strongly advised to take advantage of the ability to submit multiple times before the deadline.  This will enable you to test and familiarise yourself with the submission procedure so that you can resolve any problems before the actual assignment Due Date.

Once the Due date has passed, you can only submit your assignment if you have not already made a submission.  Each subsequent submission will overwrite a previous submission and therefore the most recent file submitted will be the one that is marked.

Post Date

Feedback for your essay will be posted on 14th September 2015

Extenuating Circumstances & Frontispiece Assignment Key
If you have experienced genuine issues impacting your ability to submit your assessment then you must complete an Extenuating Circumstances application through ATS. The following key will identify the exact piece of assessment that relate to the issues you have experienced.

–

In order to create the correct extenuating circumstances frontispiece you will need to access the Assignment Tracking System (ATS) via the UCB Portal or directly by typing in http://ats.ucb.ac.uk

The completed extenuating circumstances frontispiece must be sent to the Registry via email [email protected] along with your evidence with the cut-off date being 14th August 2015.  NB Extenuating Circumstances submitted without evidence may not be considered.

Assignment Rationale

Delivering service delivery and quality are seen as a key means of gaining competitive advantage in a very difficult trading environment. This essay, therefore, seeks to develop key themes of the module against a backdrop of the harsh economic situation.

Assignment Remit

You are required to write a concise essay of approximately 1500 words that critically evaluates and discusses the use of the Walkthrough Audit as a tool to aid consistency in service performance in bar and restaurant operations.

Please note that you must submit your work through ‘Turnitin’ as a PDF file only and as outlined in the guide for submission. You are required to state the number of words at the end of your essay.

It is expected that references to academic texts will include only those available in the UCB library or available via UCB e-resources. If you have used information beyond these resources you will be required to identify them and provide a short explanation in the reference section identifying the library source used and rationale for its inclusion. This supportive information is to your benefit to demonstrate your research activity, provide reassurance as to its integrity and thus be reflected in a balanced and fair assessment of your efforts.

Guidance on essay writing is available under ‘Academic Matters’ in your Student Handbook. In addition note the presentation standards specified in the Student Handbook concerning margins, font and layout.

Assessment Criteria

UCB’s Generic Grading Criteria for HE work at Level 7 (Master’s Degree) level will apply to this assignment. These are available via UCB Online

Plagiarism

Please note that this assignment is an individual piece of work and should represent your own individual effort. UCB policy in case of plagiarism/cheating will apply.