Attached is a pdf file that has a zoomed in roleplay each page follows each other. Its the whole assignment split in 3.

It starts off with a back of the whole original roleplay. What you must do ( which is also stated in the bottom of the attached pdf) is to create the Role play BETWEEN  DAN AND EARL. THIS  TIME HAVE DAN HANDLE THE SITUATION (IE RESPOND) AS A SALES REP THAT TAKES CUSTOMER COMPLAINTS SERIOUSLY AND CARES ABOUT PROVIDING GREAT CUSTOMER SERVICE.

THis assignment is due in 2 works, I want the role play to be a good page and half, dont forget response checks. $20 is max i will pay as its extremely easy