HELP !! My problem is I have a hard time defing between these two types of goals and sources of information are hard to find- when I do find them they go around in circles and lead to no where or you must sign up to that site to get data out
Paper and any references used must be in APA format
MUST BE PLAGARISM FREE !!

Setting Service Goals
Conduct a research on the following three types of call centers:

a. Technical support

b. Catalog sales

c. Emergency response

Prepare a 700+ word paper discussing the different qualitative and quantitative service goals for each type of call center. Also, explain what factors affects each of these service goals.