Due Thursday (23 pts)
Write a 175- to 265-word response to the following:

What prevents health care from having the same customer satisfaction as Amazon?
What prevents health care employees from having the same satisfaction as Google employees?
What are the leadership skills or attributes necessary to accomplish these objectives?

Cite at least 1 peer-reviewed, scholarly, or similar reference to support your assignment. Textbooks and websites will not meet this requirement. Please take a look at databases such as ProQuest as an example. References, citations and direct quotes will not count towards the word requirement.