Information Literacy and Communication is an important when utilizing appropriate current technology and resources to locate and evaluate information needed to accomplish a goal, and then communicate findings in visual, written and/or oral formats.

This assignment will cover Information Literacy, communication, community and career.  This assignment requires a visit to the library.  Please ask the librarian for a reserve copy of the book: Professionalism in Medical assisting, by Kristina Routh.

Note: this book CANNOT be removed from the library.  This assignment requires all answers to be in complete sentences using proper English grammar and correct spelling.  The assignment is to be typed and emailed to the instructor through Engrade turn-in or Bryant & Stratton College email.  Please refer to the tracking calendar and Engrade for due date.  Please refer to the grading rubric for more information.

IF you are struggling with this assignment, or any assignment, PLEASE notify your instructor ASAP.

Please read the following Chapter(s) and complete the questions listed below.

Chapter 2 p. 24-32

Chapter 7 p. 104-115

Use each of the following terms in a sentence relating to workplace professionalism.

1. Arrogance ____
2. Competence _____
3. Confidence ___
4. Mentor ___
5. Networking ______
6. Parameters __
7. Role Model ____
8. Skill set _____
9. Staffing agency____

10. Temporary job ______

11. Temp-to-hire _____

1.Explain how communication barriers can affect the role of professionalism in the medical office._____

2.Describe tools that are available to assist with patients who have a language barrier.______

3.List particular considerations that should be taken into account when communicating with visually and hearing-impaired patients.____

4.Identify at least three top priorities when handling the emotional patient, and why they are important._____

1. Name two roles professionalism plays when dealing with written correspondence. ____
2. Summarize rules for email usage in the medical office. ______