1.What impact, positive or negative, has electronic media had in communicating business-related information?
2.As a manager, what factors might you consider in selecting the most effective communication tools for your employees?

For internal leadership? For your external stakeholders?
3.What, in your opinion, are the most important communication skills an effective manager should have to be successful

in a diverse work environment? Provide your rationale.
4.What do you see as the most significant communication tools that have emerged during the past five years that managers

are using to make a positive difference in organizations?