Establish a system to monitor staff performance
The strategic plan of the business is from the organisational level to expand the business into Queensland and operate a variety of hotels with the local market in mind. The tactical or
business strategy is to build up the business as it has just undergone a refurbishment. The local area has a number of good restaurants and has a strong focus on good service. The operational strategy for the restaurant is to build up a regular customer list and ensure all staff are fully trained to provide good service in the relaxed environment

The team will consist of:
1. A human resources specialist from head office.
2. The manager of the hotel.
3. The restaurant manager
4. A restaurant supervisor.
Together you will establish a system to monitor staff performance in this hotel with a formal appraisal interview to be conducted, the roles are as follows;

The Hotel Manager

Section 1; You will establish a system to monitor the performance of the restaurant manager. The system must explain how you will conduct formal and informal monitoring of the restaurant manager. How you would conduct counselling sessions and legal and workplace factors that impact on performance management.

Section 2; You will work with the restaurant manager to train him/her to conduct a formal appraisal on the supervisor. For the formal appraisal process you will produce a checklist for the restaurant manager to help them through the preparation for the interview. You will also ensure both attendees are advised of the time purpose and place of the interview. You will work with the other group members to problem solve, plan and organise the appraisal through the correct use of communication and interpersonal skills.