Effective communication is important to your career, and effective communication is important to your company. To make your communication efforts as effective as possible, focus on making them practical, factual, concise, clear, and persuasive (as in Chapter 1, Section 1.1). Cite your sources in APA format.

1. Explain how you would incorporate the elements of effective communication into a memo to your supervisor from whom you request a promotion.
2. Explain how you would incorporate these elements into a letter to a customer who is dissatisfied with your company’s product.