is based on a case study called “working at the interface: call-centre labour in a global economy”.
1.0= introduction (what is critical management)
20=introduction to case study
3.0= analysis of the case study
3.1= weber his theory on capitalism and its application to the case study.
3.2= Marxist theory of alienation and exploitation and its application.
3.3=Foucault on bureaucracy.
3.4=Habermas and communicative action and ideal speech.
40= recommendation(around 5 on how i would change the situation in the study by applying cms.)

• ………………