Your assignment is to create a crisis action plan and compose a positive reply to send to Mr. Ward to handle this bad news situation.

Go to Persuade Caf using this link: http://wwww.bizcominthenews.com/colonnade (Links to an external site.). Read the information found on this home page, Mr. Ward’s Email, the TripAdvisor Review, the Tweet, and the YouTube Video found in Tabs at the top of the page.

Begin with a title page.
Create a two- to three-page paper showing your crisis action plan to handle this situation.
Prepare an email response to Kevin Ward’s email.
End with a reference page citing the research found on the above website pages.