Directions:Read the following case study from mediate.com and answer the questions that follow the case study.
In a large publishing company in New York, a young woman, Laura, was hired as a copy editor for one of the many journals produced by the company. Seven other employees worked on this team editing this Journal, including a senior editor named Tim. Laura had worked there for about a month when she and her fellow co-workers went for happy-hour after work. Everybody had a great time and had consumed a fair amount of alcohol. When everybody was leaving the bar to head home, Tim, who had been secretly attracted to Laura since she started work at the journal, hailed a cab and offered to share the ride with Laura. Laura accepted the offer. Once she was inside the cab, Tim then suddenly made an aggressive sexual advance toward her. Horrified, Laura pushed him away and told him to get out of the cab. Mortified, Tim slinked out of the cab.
The next day, Laura came to work with some apprehension. How would she deal with Tim? Would the cab incident affect her job? Although Tim did not supervise her, would he try to get her fired? Tim immediately went to her office and apologized for his extremely inappropriate behavior in the cab. Relieved at his apology, Laura decided not to pursue the matter through any formal channels in the office. She figured that since Tim apologized, there was no need to dwell on the incident. After all, Laura was a new employee, still in the process of learning the office politics and proving herself as being a competent editor. She did not want to rock the boat or bring negative attention to herself.
Everything would have been okay if Tim had stopped at just one sincerely expressed apology. However, whenever he found himself alone with Laura, Tim apologized again. And again. He said he was sorry about the incident at every opportunity he had for three months. This constant apology was awkward and annoying to Laura. Ironically, by Tim apologizing continuously for his unwanted attention in the cab, he was foisting another form of unwanted attention upon Laura. When he first started apologizing, Laura told him that it was okay. After three months of many apologies, she reached a point where she asked him to stop apologizing, to no avail. Frustrated, she confided in a few co-workers about her unusual dilemma. Consequently, these co-workers lost respect for Tim.
Case Study Questions:
1. According to your reading, Jones and Brinkert, what happens prior to the conflict coaching session? (be detailed)
2. What part of the C-FAR process can be applied to this case study? (write in complete sentences).
3. In your opinion, if the conflict coach was a woman who experienced the same situation, how could the coaching process be hindered from reaching a resolution?
4. Compare the CC model to Goldsmiths eight step coaching process. How are the two similar?
5. Do you think that Tim should be a part of the conflict coaching process? Why? Be detailed?
6. In your opinion, identify 3 goals of the CCC Model.
7. In Chapter 2, Jones and Brinkert talk about the ultimate interest of the conflict coach. Talk in detail about that interest.
8. Look at the case study. What are the benefits of conflict coaching? What are the disadvantages?
9. What happens in the initial conversation of the conflict coaching process?
10. Talk about the fourth stage of the CCC model? Be detailed!
11. At the end of Chapter 2, there is a chapter summary as it relates to the CC model. What is the significance of the chapter summary? In other words, what are the major points of the chapter summary
These text books can be used as Reference
Textbook(s)
Jones, T., & Brinkert, R. (2008). Conflict coaching: Conflict management strategies and skills for the individual. Los Angeles: Sage Publications.Stoltzfus, T. (2005). Leadership coaching: The disciplines,skills, and heart of a Christian coach.Virginia Beach, VA: TonyStolzfus Inc. Stoltzfus, T. (2008). Coaching questions: A coachs guide to powerful asking skills. Virginia Beach, VA: Tony Stolzfus Inc.
Articles under such titles;
Law
*Human Resources
*Journal of
Conflict Resolution
*Training and Develo
pment
*
Conflict Resolution Quarterly
*
Journal of Peace Studies
*Communication Education and web search related articles but include all cited sources under the reference page.
My Request is ONE FULL PAGE but not three quarters of a page please.
Thank you.