Communication is an essential asset of all businesses. However, most non-IT users rarely understand how this communication takes place.

How would you use the layers of the OSI model to explain the communication process to these users in a way that is understandable but did not turn them off to the explanation?

One of the most important roles of IT managers is to make sure that communication is available and works 24/7 for most companies. What are the major communications protocols in use today and how are they monitored to ensure continuous availability?

Based on the Jones (2008) article, what is Industrial Ethernet and how does it affect the overall operation of the network? Why would a company be interested in this technology?