Project description
Complete this assignment by doing the following:

Use the Internet to research steps to writing persuasive messages and negative messages. You may find this website
assignments/3150/3150-5_Persuasive&Negative_Messages.png useful.

Write a business letter to the employee in the first situation. Persuade her to use the company’s script in her work. Help her realize the value of engaging in quality interactions with her potential clients.

Next, compose a memo that you will send to your sales team. Deliver your bad news in the best way possible. Consider your tone, your audience, and positive accomplishments of your team.