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CAUSES OF HIGH ATTRITION RATE IN CONTACT CENTRES AT NEDBANK

Attached is the proposal for research, and chapter 1, 2 and 3 and the feedback from the supervisor. This is a Dissertation for a Masters in Commerce degree. This must not be about 90 pages and no less than 60 References, in a Harvard referencing method.:

Clarify your research methodology with me – see the comments related to your research methodology which is not at all feasible as currently presented.
1. Develop a decision tree/ diagramme/mind map for the engagement with literature in Chapter 2. This must be sent to me for approval before continuing on Chapter 2. An example of a diagram/decision tree for a logistics master’s degree dissertaion is attached. You should draw a similar structure with your topics.

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