After reading Case 8, Sick Leave (attached), answer the following questions, providing insight and strategies from what you have learned in the course.

What is this dispute about for Kelly? For Mr. Higashi? In these types of conflicts is a compromise possible?

How is communication across cultures impacted in this negotiation?

What are the tangible and intangible factors in this situation? What are the intangible factors in the negotiation? Which are more important, the tangible or intangible factors?

Be sure to answer all of the questions thoroughly and reference course information in a 4-6 page essay. Your analysis should be written in complete sentences. Your paper may be organized with headings, but avoid writing the question, then writing the answer. APA format.

Case Study, Part I

Review the case study at the end of Chapter 5 (Nash & Goldfarb, 2006). Prepare an analysis of all the hospital’s initiatives and apply at least three quality and/or risk management concepts, measures, and tools in your paper.

Your paper must be three double-spaced pages (excluding the title and reference pages). In addition to the text, utilize a minimum of two scholarly and/or peer-reviewed sources that were published within the last five years. Your paper and all sources must be formatted according to APA style

Required Text

Fallon, F. L., Begun, J. W., & Riley, W. (2013). Managing health organizations for quality and performance. Burlington, MA: Jones & Bartlett Learning.