UNIT 1 ASSIGNMENT (With Diagram Response Should Run 2-3 Pages in Length)
Q#1 Provide the name of the organization (this must be a real organization and you may use the organization where you currently work; describe the organization’s size and summarize the primary mission of the organization). Don’t simply copy from the organization’s mission statement. (NOTE: You may only select from thethree industries listed in the Project instructions – please delete this note from your paper)

Q#2 From your research of the organization, identify a single Business Process Change that the organization will need to contemplate and undertake in the coming year. These changes can result from new technologies, economic issues, or changes in the marketplace.

Q#3 Utilizing the Capability Maturity Model (CMM) outline briefly what changes need to be undertaken at each of the 5-stages (pages xxxiii-xxxiv).

Q#4 Evaluate Porter’s three-phase process (page 32, figure 2.1) for defining a company strategy and create a simple chart of the recommended change addressing issues in each phase.

UNIT 2 ASSIGNMENT (With Diagrams Responses Should Run 3-4 Pages)
Q#5 Prepare two general process diagrams (see figure 9.2) for the Business Process Change you identified in question #2 in Unit 1.

5a. Diagram the current process steps taken by the organization for the process.

5b. Diagram any adaptations to the process steps after the change process is approved.

Q#6 Evaluate and address the importance of the existing and future diagrams and how they assist the organization in determining the validity of the suggested change (your response to this question should be 3-5 paragraphs in length).

UNIT 3 ASSIGNMENT (Responses Should Run 3-5 Pages in Length)

Q#7 Assess one specific activity to be performed within the process change. From the assessment, identify the task being evaluated. Where would that activity be performed within the organization? Who would perform the task and who would manage, measure, and evaluate task completion? Make sure you separate out the information requested (don’t place the information in a large block paragraph).

Q#8 Delineate and describe the differences between measuring human performance and task completion.

Q#9 Explore Six Sigma as a method used to evaluate, measure, and encourage continuous improvement. From this exploration create a fishbone diagram that addresses one risk, a potential defect, or a problem that may result from the change which may impact goal attainment.

Q#10 Address the value of your fishbone diagram as a visual representation.

UNIT 4 ASSIGNMENT (Responses Should Run 3-5 Page in Length)

Q#11 Discover and describe at least three key performance indicators (KPI) for the suggested process change that must be continuously measured to ensure success.

KPI#1

KPI#2

KPI#3

Q#12 Conduct research (using the Kaplan Library or the Internet) to compare and contrast Six Sigma, the Balanced Scorecard, and ISO9000/9001 as different methods of preparing performance and completion metrics. Metrics are performance markers, utilized at different intervals during the process timeline, to measure adherence to schedule and attainment of goals.

Q#13 Recommend one of the three methods evaluated in question #12 as the best one for your change process. Be sure to thoroughly support and defend your recommendation.

UNIT 5 ASSIGNMENT (With Diagram Responses Should Run 2-3 Pages)

Q#14- Produce an outline or a flowchart describing the entire change management plan.

Q#15- Provide a complete summary of the entire plan (Units 1, 2, 3, 4 & 5). Response to this question should run between ¾ and 1 1/2 pages in length.