Firstable, read the 2 attached files called “The Safety Memo Case” and “Ladders”.
Write 2 pages essay to answer the following questions:
1. Use the Ladder of Inference to explain what happens to both the superior and the subordinate in the case.
2. What are the factors that impacted effective communication and how did they impact communication?
3. Use the Ladder of Inference or other model to help make sense of what happened for you when you were involved in a less-than-effective communication exchange. (this part os reflective essay)

NO outside research, NO outside citations. All must be cited from the 2 documents I attached.