you must Answer the TWO questions below. Your answer should be in essay format. Your answer should be between 1000-1200 words in length..

(1) In a business organization, listening is key to effective working relationships among employees and between management and staff.

Discuss how effective listening in an organization may result in (i) successfully gaining information, (ii) reducing conflicts and (iii) motivating employees.                                                                                        Total (20 Marks)

(2) Conflicts in organizations are inevitable. Sometimes understanding the reasons conflicts arise and how they are dealt with, are significant to ensuring the successful management of conflicts. 

Discuss THREE issues that may give rise to conflicts in an organization and evaluate THREE ways in which an organizational management may use to deal with these conflicts.