The topics to rectify a problem using a Customer Claim Response Letter: defective product, false advertising, unsatisfactory service, service cancelled, wrong order, order charged but not delivered, mail issues, additional charges, penalty fees.

Criteria: Be creative but remember to keep your audience in mind, apologize for things that went wrong, acknowledge and empathize, provide information for the problem, explain how the issue will be resolved, thank the customer for their business, appropriate content, organization, proper writing mechanics, and above all, BE professional.

Write the Customer Claim Response Letter using Microsoft Word with a 1-inch margin (left, right, top, and bottom)