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1. Total Quality Management (TQM) consists of management of an entire organization so that it excels in all aspects of products and services that are important from the supplier to the customer. Six Sigma quality-management technique is used to save time, improve quality, and lower costs. TQM and Six Sigma are similar because they both focus on making organization management as efficient as possible. In fact, Six Sigma quality management is a technique used in TQM. In other words, TQM is the general subject and Six SIgma is a concept derived from it. They are different however, TQM views the management from the entire organization and stresses the commitment from management to have a drive to excellence in all aspects of products and services important to the customer. TQM deals with identifying and meeting customer expectations. Six Sigma is a management directed, team based, and expert-led approach. Six Sigma requires the knowledge and guidance by expertise and focuses on how to better the operation for total customer satisfaction.

Emily,

2. Total Quality Management (TQM) is a management attitude and emphasis that incorporates that importance of customer satisfaction in all departments and stages of a company and its supply chain (Heizer, Render, & Munson, 2020). Leadership and management that utilize TQM consider all the elements and processes that contribute to business operations and not just the production line or service transaction. Understanding that everything comes together in support of the ultimate business objective, meeting customer needs, is the foundation of TQM.

Sigma Six is a process that is implemented in order to save time, improve quality, and reduce cost, by looking at specific processes in producing goods or services to systematic refine them (Heizer, Render, & Munson, 2020). This highlights opportunities for improvement in processes and increases percentage of customer satisfaction. The Six Sigma Improvement Model (DMAIC) best explains how the program is applied: Defines, Measures, Analyzes, Improves, and Controls. Data and metrics are important for the use of this model.

Saria,

3. Hello classmates,

Total quality management are strategies and techniques that help a business commit towards excellence in their products, service, and overall outlook to the company. When implementing TQM strategies a few techniques to take into consideration are creating consistency towards the purpose of the company, encourage education and self-improvement, promote change, and be open to continuous improvement. The business must be open to implementing these strategies in order to receive and maintain positive and successful progress for the business.

In-service business could apply these techniques through their customer service, the training provided to their employees and the continuously improvement of the quality of their service. For example, a beauty salon can reflect their total quality management through the attitude they display with customers and the training they provide for their employees. Customers want to go to a beauty salon, to promote their self-care and receive the results they desire on the service selected. Through adequate and continuous training, employees will build positive relationships with their employees and bring success to the company.

In a product-based business, TQM can be reflected based on the quality of a product. Is the product satisfactory to the customer? Can there be room for improvement? When analyzing these aspects of the product, the company can reflect their quality of their products to being open to change and catching problems/defects on the product through inspections.

Alondra,

4. Total Quality Management (TQM), coined by W. Edward Deming, is a management system that focuses on customer-based organizations that that deliver products and/or services. The system must involve all levels of management and employees that are together, are committed to continuous improvement. However, TQM is not necessarily subjective, it used strategy, data, and effective communication to integrate overall quality into the larger organizational culture, strategy, goals, and objectives. For TQM to be successful, regardless of organizational output, eight disciplines are required at all times:

1) Customer-focus:

2) Total employee involvement

3) Process-centered

4) Integrated system

5) Strategic and systematic approach

6) Continual improvement

7) Fact-based decision making

8) Communication

If an organization develops and implements these core elements of the TQM process, the benefits are limitless; they include fewer product defects, more satisfied customers, lower costs, costs savings, and well-defined cultural values. One of the most identifiable examples of TQM is Toyota, which was awarded the Deming Application Prize for major advances is quality improvement. There are a number of examples, many on a smaller case that Toyota, but they all abided by the eight disciplines of the TQM.

Heather,