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Building and Sustaining Trust Case Study

Trust is an integral part of evey project team. The trust exists within the group as a whole as well as between individuals and the project manager. If trust is broken, the team will break down as well. Chapter 5 (see attached link) higlignts the trust issue in a series of explainations on how trust is built, where to find it, and when to find it. Please use Chapter 5as one of your references with supporting internet resources (NO Wiki references). The paper should contain an introduction to trust as well as a conclusion at the end.

Prepare a 3 page written discussing a Project Manager’s role in building or sustaining trust both within the team as between themselves and other team members.

– Include a minimun of 3 examples including one or two from chapter 5.

Here’s the Case Study story you should use for this paper.

The Smallsville city manager, Sarah Baker, sat back in her chair and took stock of the situation. The governor just called to ask for her help. It seems a forest fire is raging 90 miles away and a massive fire control operation is underway. Sarah’s town, the governor said, is the only one in the region with an airport big enough to bed down aircraft with water suppressing equipment. Moreover, Smallsville is near a huge dam, which can be tapped for water supplies, and it is near a large spot of open land that can be used to erect a tent city for emergency responders. Would Smallsville be willing to host and support a massive emergency response fire suppression command and control center?

Sarah knew what this meant. Her Department of Public Works would be required to install tents in a large area just outside the Smallsville Airport. This would become a "tent city" of several thousand workers. Because of the time of year, the tent city area would require electricity for environmental control units, lighting, etc. Moreover, it would need a water supply, a field hospital, a field kitchen, and considerable communications equipment. This would involve support from her boss, the mayor, and from the Smallsville County Hospital, private food vendors, the Smallsville Airport Authority, the city communications director, the Department of Health and Sanitation, and many private citizen volunteers.

The stakes were high, but if Smallsville could carry this off, a considerable number of lives (human and animal) and property could be saved not just in Smallsville but also throughout the northwest region of the state. Yet, Sarah had a city to run and could not devote all her energies to this. Although the Department of Public Works would have a large role to play, she did not want to assign the management of this effort to it because of the necessary involvement of many other city and state agencies.

Sarah stood from her chair. She walked over to your office to ask for your advice on leadership style you would recommend for the Tent City project.

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