Effective professional communication

Throughout this subject we will consider why, what and how to communicate effectively as a health professional.
This assessment will enable you to view these factors and bring them together so that you are able to gain a
collective view of professional interpersonal communication and apply it to your role as a health professional. The
greater your understanding of these concepts, the more effective you will be in your professional communication
and thus the greater potential you have in achieving optimal person-centred care.

Your essay will be in two parts as follows:

Part A: Essay (1500 words)

Preparation

On the HS1111 subject site your will find a link to youtube of health professionals working with peoples ongoing
care. http://www.youtube.com/watch?v=h2_FdDqI7BI

View the provided scenario and consider the elements that influence effective communication.

The elements to consider include:

• The communication process model
• Barriers and bridges
• Effective listening
• Verbal and non-verbal communication
• The role of empathy and respect on positive outcomes
• How we as health professionals enable (or disable) communication

School of Nursing, Midwifery and Nutrition HS1111:03

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Essay Content

Identify the communication elements evident in the examples and those elements that are missing or could have
been utilised to create more effective professional communication.

From this write an essay that discusses your findings. You need to discuss those elements you found in the
communication process and those that require consideration to ensure effective communication for a health
professional.

Things you might want to consider include:
• The communication process model that is being used
• Barriers and bridges and their impact on creating effective communication
• Effective listening – how does this improve outcomes and satisfaction for the person receiving services
• Verbal and non-verbal communication – differences and this significance to communication
• Empathy and respect – the role they play in achieving positive outcomes
• How do we as health professionals, enable (or disable) communication

Part B: Reflection (500 words)

Write a 500 word reflection on what you have learnt from this subject about effective professional communication
that will work towards improving your communication as a health professional. School of [Insert School] [Insert Subject Code]

School of Nursing, Midwifery and Nutrition HS1111:03

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ASSESSMENT TASK 2: CRITERIA SHEET

HS1111 Assignment 2: Essay
Marking Criteria Marks
Available
Marks
Available
Part A:
Introduction is evident
• Topic is stated
• Plan for essay is outlined
5
Body of Paper
• The communication process model is identified
• Barriers and bridges and their impact on creating effective communication is
discussed
• Effective listening and the impact on improved client outcomes is described
• Verbal and non-verbal communication factors are discussed
• The role of empathy and respect in the communication process is outlined
• The health professionals impact on communication is evident
45
Conclusion is evident
• Key points summarised
• Conclusion includes appropriate content
5
Support from professional literature
• Minimum of six (6) quality sources of literature used 10
• In-text referencing adequate and as per APA format
• Reference list presentation as per APA format 10
Presentation and organisation
• Academic writing including: spelling, grammar, sentence structure, paragraph
construction, logical flow of information, transitions between paragraphs and/or
sections.
5
• Presentation as per The Mariner (font size, margins, and other) 5

Part B Write a 500 word reflection on what you have learnt from this subject about effective professional communication
that will work towards improving your communication as a health professional.