Intervention Selection

After reading and analyzing Case Study 3.1, “No Room for Error” on pages 451458 of your Fundamentals of Performance Improvement text, please respond to the following questions:

  1)  What specific steps, taken by the performance consulting team, do you feel led the way for the positive results and sustainability of the implemented interventions? Explain how these steps had this type of positive impact.

  2)  Had you been on this consulting team, which of the intervention-related Performance Support Tools in the Fundamentals of Performance Improvement text (Tools 9.122.2 on pages xxiiixxiv) would you have found helpful to make intervention recommendations for this case? Explain why you chose these tools.