DIRECTIONS

1. Read the following article to answer the discussion questions (link below).

Coyle-Shapiro, J. A.-M. (1999). Employee participation and assessment of an organizational change intervention: A three-wave study of total quality management. Journal of Applied Behavioral Science, 35(4), 439-456.
2. Answer the below questions.
a. If you were a CEO of a company interested in implementing TQM in your company, what steps would you take to ensure its success?

b. As an employee in an organization interested in implementing TQM how would you prepare for the changes to come from TQM implementation?

3. Responses should be in APA format- 6th edition

4. You must also include the 2 references below when doing this study.
Neck, C. P., Houghton, J. D., & Murray, E. L. (2017). Organizational behavior: A critical-thinking approach. Thousand Oaks, CA: Sage.

Coyle-Shapiro, J. A.-M. (1999). Employee participation and assessment of an organizational change intervention: A three-wave study of total quality management. Journal of Applied Behavioral Science, 35(4), 439-456.

5. No introduction or conclusion. This is a discussion question.