aggressive communication, assertive communication, confrontation steps

Write a brief essay in which you apply (aggressive communication, assertive communication, confrontation steps) to your own life situation, past, present, or future
Address the following in your essay in relation to apply (aggressive communication, assertive communication, confrontation steps):
• Which key concepts from the reading were most memorable or most useful?
• How do the authors define and explain these concepts? (please include page numbers and references to the textbook)
• What suggestions do the authors make that would help you better manage conflicts? (please include page numbers and references to the textbook)
• How can you use these ideas to manage your own conflicts better? (Note: The answer to this question should include a description of a specific conflict situation – past, present or future, and you should then apply in detail the key ideas to this conflict).

 
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